1. Your Gender :
Male
Female

2. Which of the following ranges includes your age ?
Under 18
18 - 24
25 - 34
35 - 44
45 - 54
55 and above

3. Highest level of education you have completed
Grade School
Middle School
High School
Some College
Graduate
Post Graduate
Doctorate

4. Marital Status :
Single
Married
Separated
Divorced
Widowed

5. Your ethinic region
Africa
America
Asia
Europe
Oceania
Others
Refused

6. What is your Employment Status?
Work Full Time
Work Part Time
House Maker
Unemployed
Student
Others

7. In the last month about how many hours did you spend logged on to the internet through smart phone?
Less Than 30 Hours
30 - 60 hours
61 - 90 hours
above 90 hours

8. I would have fewer friends if I did not have a smart phone?
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree

9. Which of the following applies to you?
I make the decision about the brands of smart phone to buy
I share the influence about the brands of smart phone to buy
I do not play the role in choosing the brands of smart phone to buy

10. I actively seek to change my handset every now and again?
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree

11. I would feel embarrassed if my smart phone looked outdated ?
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree

12.Whenever a new smart phone design comes on the market, I am always amongst the first to buy it
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree

13. I take great pleasure in trying out the functions on my smart phone and playing with it
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree

14. How important do you think a brand is when you purchase a smart phone?
Very important
Important
Fair
Unimportant
Very Unimportant

15.Does Brand name influence your decision making in purchasing?
Yes
No
Refuse to answer

16. Do you think the image of a brand can influence the buying behavior?
Yes
No

17.What will you do if the brand of smart phone you wish to purchase is out of stock?
Purchase a different brand
Purchase other smart phones from the same brand
Delay purchase till stock is available

18. Which of the following smart phone you own ?
Samsung
Nokia
HTC
Huawei
Lenovo
Sony
LG
Alcatel
Apple
CityCall
SQ
Motorola
Xiaomi
Mini
Others -----------------------

19. What is your current operating platform/system?
Android
Apple
Windows
Blackberry
Others --------------------------

20. How is your satisfaction with your current operating platform/system?
Very satisfied
satisfied
Fair
Dissatisfied
Very Dissatisfied

21.Why did you choose your current smart phone?(Please select 3 main reasons)
Price
Operating System
Display size and quality
Product reviews
Availability of applications
Ease of use
The Phone's reputation
Positive experience with prior model
Speed
Better Service
Ohters ------------------------

22. How long you have been using your smart phone ?
Less than 3 months
3 to 6 months
6 to 12 months
12 to 18 months
18 to 24 months
More than 24 months

23.Approximate cost of your smart phone ?
Less than SR 300
SR 301 - SR 600
SR 601 – SR 900
Above SR 900

24. How did you purchase your smart phone?
From Dealer
From Retailer
Through Online Shopping
Others

25. Overall, how satisfied are you with your current smart phone brand ?
Very Unsatisfied
Unsatisfied
Somewhat Satisfied
Very Satisfied
Extremely Satisfied

26.Compared to other Smart phone brands that are available, would you say the brand you are using is?
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Refuse to answer

27. How likely are you to recommend the smart phone brand you are using to others?
Definitely will recommend
Probably will recommend
Not sure
Probably will not recommend
Definitely will not recommend
Refuse to answer

28.Who do you ask for help on using your smart phone?
My friends
My colleagues
My parents
My children
Internet

29. 27.Which of the following functions do you use the most on your smart phone?
Calls
Text Messaging (SMS)
Camera
Video
Calculator
Calender
Alarm clock
Games
Internet

30. What features of the smart phone matters most to you? (Please select 3 main reasons)
Call quality & Signal Reception
Display
Camera and Multimedia
Memory
Web Browser
GPS
Organizer Applications(Build in Apps like Calendar, Alarm clock etc.,)
Keyboard, Messaging and Email
Applications and Games
Bluetooth
Others ----------------

31.On average how many hours a day do you spend using your smart phone (making calls,sending sms etc.,) Less than 1 hour
1 – 2 hours
2 – 3 hours
3 – 4 hours
Over 4 hours

32.Have you found yourself in a funny or embarrassing situation because you did not know how to work your smart phone or made an error ?
Yes
No
Don't Know
Refuse to answer

33.Does the smart phone which you are using now match your need?

Yes
Know
Don't Know
Refuse to answer

34. When you are planning to purchase a new smart phone ?
After 3 months
After 3 to 6 months
After 6 to 12 months
After 12 to 18 months
After 18 to 24 months

 35. Have you actively started investigating brands for your new smart phone purchase ?
Yes
No
Don't Know
Refuse to answer

36.Would you prefer to stick to your current brand in the future or would you be willing to purchase a different brand?
Prefer sticking to current brand
Would be open to try a different brand
Don't know
Refuse to answer

37. While purchasing a new smart phone which brand you would prefer? own ?
Samsung
Nokia
HTC
Huawei
Lenovo
Sony
LG
Alcatel
Apple
CityCall
SQ
Motorola
Xiaomi
Mini
Others -----------------------

38. When you plan to purchase a new smart phone will you try a new operating platform/system?
Yes
No

39. What would you consider when you buy a new smart phone? (Please select 3 main reasons)
Price
Brand
Operating System
Color
Battery Life
Screen Size
Applications
Specifications(Weight/Width/Length)
Features
Capacity
Ohters ------------------------

40. Approximately how much you would spend for your new smart phone purchase?
Less than SR 300
SR 301 - SR 600
SR 301 - SR 600
Above SR 900

41. On average how much do you spend as smart phone service provider charges every month?(making calls,sending sms etc.,)
Less than SR 100
SR 101 - SR 200
SR 201 – SR 300
Above SR 300

42.Where you would prefer to purchase your new smart phone ?
From Dealer
From Retailer
Through Online Shopping
Others

43.Which of the following network you have been connected to ?
SAUDI TELECOM
MOBILY
ZAIN
BRAVO
OTHERS
REFUSE TO ANSWER

44. How much has your overall smart phone usage increased in the last year?

0 to 10 %
11 to 20 %
21 to 30 %
31 to 40 %
41 to 50 %
Above 50 %

45. Do you personally pay your own phone bill for smart phone service?
I am responsible for paying 100% of the bill
My employer pays 100% of the bill
I am responsible for paying a portion of the bill, my employer pays the rest
I have a pre-paid plan that I am responsible for paying
I have a pre-paid plan that someone else pays for
Other

46. How would you rate the customer service of your network?
Excellent
Very good
Average
Poor

47.In the next 6 months how likely are you to switch smart phone service plan or sign up for new plan?
Very likely
Somewhat likely
May or Maynot
Somewhat unlikely
Very unlikely

48.How often do you typically replace your smart telephone/handset? Your best estimate is fine?
Every 6 months or less
Every 6 to 9 months
Every 9 months to 12 months
Every 1 to 2 years
Every 2 to 3 years

49.How would you say your usage of your smart phone overall has changed over time?
Increased significantly
Increased somewhat
Remained consistent
Decreased
Do not use these services
Others

50.Do you access social media(Face book, Twitter etc.,) with your smart phone?
Yes
No
Refuse to answer